Free Order Management Software – Benefits and Standout Features

Vu Khoi

Author at Wotech Electronics Blog

Sales management has never been simple work. During business operations, many problems arise that not only waste time and money but also affect the overall results. That's why order management software was born — the product of modern technology in the 4.0 era, designed to help businesses overcome the difficulties of running sales operations.

The Most Common Order Management Methods Today

Today, most businesses and stores manage orders using simple, manual methods such as handwritten notebooks, Excel order management, or managing by phone. Each has its own advantages that meet certain particular needs of that business or store.

Manual Record Keeping

Keeping records in notebooks is a method all too familiar to everyone. It's easy to spot shopkeepers in market stalls or small shops using notebooks to record orders. This method suits small business models well, letting the manager tally orders instantly without worrying about internet connectivity. However, every step of tallying and calculating is done manually. With very large order volumes, calculating becomes difficult, and it's also impossible to easily compare orders against past ones.

Managing with Excel

To fix missing orders or lost goods, many businesses now choose to manage orders with Excel. This method manages all of a business's orders based on specific Excel file templates. Users can calculate more easily and conveniently cross-check their orders to produce reports.

Managing by Phone

Order management software on the phone is also a choice many businesses trust today. With this software, the manager can easily grasp the order situation anywhere, anytime, without necessarily being at the store.

All three of these order management methods have their own advantages, but they still don't truly solve the difficulties businesses face in sales management.

The Difficulties Businesses Face in Sales Management

What specific difficulties are making businesses "toil" at sales management? Follow along right below:

Manual Calculations Are Error-Prone

The manual calculation process in the bare-bones sales management systems of small-scale traders and shops is a sight familiar to everyone. It's easy to picture a seller mentally calculating, carefully writing prices on scraps of paper, or struggling with a card reader... This wastes time for both buyer and seller, and it's prone to mistakes from miscalculating or mistyping.

Moreover, every customer wants the fastest, most convenient service possible. So manually managing orders and calculating invoices easily causes confusion, making customers wait. This lowers customer satisfaction with the business, and the store's customer base gradually shrinks.

Inventory Control Is Easily Confused

Logistics and warehousing are the most thorny problem for many businesses, especially those with manual sales calculation processes. Stock levels — what's left, what's run out — greatly determine sales and help consumers get the most seamless service experience. Avoid the situations where a customer orders an out-of-stock item and must wait a long time for it to come in.

For many businesses still calculating manually, counting and controlling inventory is very inadequate. Counting and sorting large volumes of goods coming in and going out consumes a great deal of time and effort. As a result, it's hard to avoid errors and mix-ups during stocktaking. The checking and tallying process runs as one continuous chain, so even a small error means pausing the stocktake to review everything.

>>>> See more: What Is Order Management in the Garment Industry? Processes and the Best Software

Receivables Are Hard to Manage

Not only is stocktaking difficult — with a bare-bones manual management system, managing receivables runs into even more "obstacles." Many businesses still operating manually simply lack the capability to manage receivables thoroughly. The main cause is the errors that arise during work, which are hard to find and fix in a manual system.

You Must Be Present at the Store

With the traditional management method, the manager must regularly be on site at the store — tracking how the whole system operates and supervising staff. This takes a lot of time and also creates pressure for both the manager and employees, reducing work effectiveness.

The Optimal Order Management Solution for Businesses

Managing large order volumes is by no means easy, so order management software is designed to support businesses as best as possible in their selling.

Definition of Order Management Software

Order management software is a technology product designed to serve the task of managing orders. The software plays the role of supervising and tracking order information across all stages, from sale to shipping and payment. At the same time, it helps resolve order-related issues to ensure quality goods and services reach consumers smoothly.

5 Benefits of Order Management Software

Saving Time

Managing orders on software helps the business save maximum time to focus on other work more effectively. Once processed, orders are automatically forwarded by the software to the shipping provider. This shortens both the business's time and the customer's waiting time.

Easily Track COD Payments

Order management software is designed specifically for sales processes, so you can easily manage COD collections and calculate the shipping fees owed to each shipping provider.

Accurate Control of Delivery Orders

Every step in the delivery process is managed to control delivery orders accurately and in detail — controlling each stage and status of the order from warehouse intake all the way to when the customer receives it.

Easy to Perform Every Update Step

One of the great advantages of order management software is that managing orders is easy with just an internet connection. Not only the business but also the shipper can easily manage and update order statuses. In particular, each shipper account is only granted access to the delivery list section, ensuring optimal security of the store's important information.

Standout Features of Order Management Software

Order management software comes with many features to support the customer's business as comprehensively as possible. Here are some standout features of this software:

• Automatic connection with the sales website
• Automatic order updates and payment tracking
• Statistics on delivery management costs
• Connection with online sales channels and shipping management partners
• Searching, sorting, and filtering invoice lists
• Automatic connection with shipping management partners
• Statistics on delivery fees and COD fees

SimERP Order Management Software – Easy to Use, Effective

Part of a comprehensive suite of solutions for selling, SimERP will help you overcome the difficulties of a bare-bones, manual management system.

Advantages:

• Free trial of the order management software with CRM features: sales management, projects, and more
• Order statuses are updated automatically and quickly
• Quickly track order statuses such as purchase confirmation, invoicing, order cancellation, and more
• Helps the business automatically create revenue, receivables, and warehouse-issue entries
• Easy-to-use interface

Disadvantages:

• Still new to the market today
• After the trial period, using the full features requires a paid plan

Conclusion

Given the difficulties businesses and retail stores face in managing orders, software-based management is the perfect choice. There are many different types of software, such as Excel-based order management, phone-based management, and more. Whether a free or paid version, your business, store, or shop should still consider adopting one. Smart software helps you manage orders quickly, calculate order amounts accurately, and save maximum working time.

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